Technical writing
How-tos, knowledge bases, incident copy, and READMEs a tired first-time user can finish.
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Jennifer Picado
Technical Writer · Accessible Frontend · Remote Technical Support
ANZSCO 212415 Technical Writer (primary) · 261212 Web Developer (related)
I write how-tos a tired first-time user can finish. Quiet reflection before visible action — a delayed reply is often the work, not a freeze. Bring the tangled problem early, with the rationale attached. Credentials live on the CV. Availability, and how to work together, live here.
What I do
Documentation sites
Accessible docs on Jekyll and GitHub Pages. You keep the domain and the repo.
How we work
Written-first, async, protected focus. Collaborating notes and AEWV availability live on About.
Selected work
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mystic-bytes / darkheartlabs.technology
Jekyll / GitHub Pages site: HTML/CSS, writing section, CV, search, CI link checks. Public writing at darkheartlabs.technology/writing.
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Ask
Interactive HTML/CSS/JavaScript microsites: multi-step wizard, reduced-motion path, mobile viewport, client build guide.
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accessibility-rails-components
WCAG 2.1 AA Rails ViewComponents with usage docs and keyboard-path how-tos. Live demo on Render.
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NeuroShell
User docs and README for an ADHD-friendly macOS tool. Human-Focused AI Award, Tetrate Buildathon (selected from 170+ applicants).
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focus-guard
Operator-facing README and policy notes for an Envoy focus-mode module.
Availability
Seeking an async remote IC role worldwide in technical writing, accessible frontend, or IT support. AEWV-accredited employers in New Zealand are welcome; they are not required.
Technical Writer · Accessible Frontend · Remote Technical Support
On the ground in Auckland Dec 2026–Feb 2027 for in-person meetings · full NZ relocation in 2027 if an offer funds it